Answering a question a few of you sent me by message: yes, make the survey anonymous by default. People are far more honest about what almost made them stop coming when their name isn't attached. Add an optional contact field at the end for anyone who'd like a follow-up.
Answering a question a few of you sent me by message: yes, make the survey anonymous by default. People are far more honest about what almost made them stop coming when their name isn't attached. Add an optional contact field at the end for anyone who'd like a follow-up.