Latest Posts
The first visit decides a lot. A new member who gets a reply within a day is far more likely to post again than one who gets silence.Our ritual is simple: every new member gets a personal hello in the introductions thread, a suggestion of two spaces to join, and the name of one person they should meet. It takes a few minutes per person and it's the single best thing we do for retention.What does your welcome look like?
We hit our first thousand members last month. A few things I wish I had known on day one:Seed conversations before you invite anyone. An empty feed tells new people nobody is home.Welcome every newcomer by name for the first few hundred. It does not scale, and that is the point.Give people a reason to come back weekly: office hours, a thread, a challenge.Let members run spaces. Ownership turns visitors into hosts.Own your platform. Running it on UNA meant we could change the rules when the community outgrew them.What would you add?
One member, five questions and a photo every month, and why it is some of the best time we spend.
Good guidelines are short, specific, and written in the voice of the community. Ours fit on one screen.Start with who the community is for. Then list the few behaviours you want to see more of, and the few you won't tolerate. Explain what happens when someone crosses the line, and who to contact.Finally, revisit them every six months. Communities change, and the rules should keep up.
We asked our most active members why they keep showing up, and none of the answers were about features.
A clear purpose, three starter posts and an owner who replies: how we open spaces that people actually use.
Renting your community from a big platform is easy until the rules change.
Keep it small, keep it short and give people something to do: our formula for online meetups.
Followers watch and members take part; giving people roles is how one becomes the other.
The four numbers we check every month instead of staring at total sign-ups.
What surprised us in the first year of a network for independent consultants.
A small reminder to notice the people who make this community worth showing up for.
A short overview of what makes UNA a practical foundation for social platforms and content projects.
The best moderators are already helping in your community; here's how we invite them and keep them.
Five event formats that work well for communities of any size, and none of them need a budget.
Better member search, a refreshed app, event reminders and a mentorship programme: here's what's coming.
How we built a mobile app on top of our UNA backend, and what members noticed first.
Most members decide whether to stay within two days, so we focus our onboarding on three things in that window.
In a small community people recognise each other, and that trust is hard to fake at scale.
Featured Posts
A few simple rules that make group and space covers look like they belong to the same network.
Looking back at the year, plenty of new members introduced themselves with a cat, a dog or a rabbit instead of a hello.
How our Bristol volunteers spent an evening making handmade thank-you cards for everyone who helped this year, in all the languages spoken on our streets.
A visiting therapy dog made our practice calmer for patients and staff, and taught us a few practical lessons along the way.
We're looking for about a dozen members to work through Community Management 101 and Moderation Essentials and tell us what's confusing.
Three close-up photos that remind me how communities actually work: routines that mesh, one-to-one connections and slow growth.
Why steady, ordinary members matter more to a community than one famous name.
A summer list of what members of the Patient Support Network found helpful.
A weekend ride to Issyk-Kul and the simple habits that keep a group of riders together.
Most of our members visit from a phone, often late at night, and that has reshaped how we run the Patient Support Network.
Why this network still runs on PHP, and why I'm happy about it.
A volunteer coordinator's wish list for the new NEO apps.